Send message

Send a message into a customer conversation.

Endpoint

POST https://me.instaply.com/api/send-message-to-customer-thread

Request body

{
  "text": "Hello, I am a bot.",
  "customerThreadId": "9999",
  "internal": false
}

Fields

• text (string) — Free-form message body. Omit if you send a template via contentSid.
• contentSid (string) — Template identifier. Omit if you send text.
• Exactly one of text or contentSid must be provided.
• customerThreadId (string) — Target customer thread.
• internal (boolean, optional) — false: visible to the customer. true: internal (employee-only).

Example (curl)

curl -X POST "https://me.instaply.com/api/send-message-to-customer-thread" \
  -H "token: your-api-token" \
  -H "Content-Type: application/json" \
  -d '{
    "text": "Hello, I am a bot.",
    "customerThreadId": "9999"
  }'

WhatsApp and other channels may restrict when you can send free-form text vs templates. See Messaging windows & templates.